Online Security

You may well receive emails that look like they've come from Fidelity Bank, asking you to disclose all of your security information, bank details or remit funds to any entity whether as payment of any tax or levy or to enable you receive a special prize or lottery winnings from any organization.

DO NOT RESPOND TO THESE MAILS: These are very likely to be “phishing” emails from criminals looking to steal your money.

We will never ask you to disclose all your personal, bank or security details by email.

The people responsible for these ‘phishing’ emails send the same message to as many email addresses as they can find. They don’t know your personal security details and the aim of the email is to obtain it and use it to defraud you.

From time to time Fidelity Bank will send out emails. Where we can, we’ll include some more information about you, like your name and the name or number of your home to prove our email is a genuine communication.

We’ll never ask you to disclose all your personal or security details by email. If you receive an email asking you to ‘verify your account’, ‘confirm your sign-in details’, ‘advising that you provide your bank details to enable you receive any prize or funds purportedly received by the Bank for your account’ or ‘requesting copies of your international passport, drivers license or other photo identification’ or any similarly worded request, it’s certainly a scam.

Usually the links contained in these ‘phishing’ emails will direct you to a site that asks you to ‘update’ or ‘verify’ your details on the page. Be warned – these can appear to be genuine. Don’t click on these links or provide any of your security details.

Genuine emails from Fidelity Bank may contain links, but they’ll never take you directly to the Online Banking log-in page.

Take a look at our guide on scam emails to help protect yourself.

If you’re ever in doubt about whether an email is genuine, don’t click on its links or open any attachments. Please forward it to us at webmaster@fidelitybankplc.com. We won’t be able to reply individually but we do investigate every email to make sure that fake sites are closed down as quickly as possible.

Service Excellence: +2341 2713487. 2700534, 2700530-3,  service.excellence@fidelitybankplc.com Bureau d'Change: 01-2701939, 01-4829443